Help Desk Technician

LOCATION: Chardon, OH

STATUS: Full-Time

GENERAL SUMMARY

Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all Notre Dame supported applications. Troubleshoot computer problems, determine the source, and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies, and procedures.


PRINCIPAL DUTIES AND RESPONSBILITIES

  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
  • Installs, configures and maintains personal computers, Windows networks, file servers, network cabling and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
  • Performs and /or oversees software and application installation and upgrades.
  • Maintains site licenses for department/organization.
  • Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
  • Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
  • Maintains confidentiality regarding the information being processed, stored or accessed by the end-users on the network.
  • Assists personnel of other departments as a computer resource.
  • Provides computer orientation to new and existing company staff.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Bachelor’s degree in Computer Science or equivalent applicable work experience required.
  • 1-2 years help desk experience.
  • Ability to communicate technical information to non-technical personnel.
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.

WORKING CONDITIONS

This position may entail evening and weekend work. Must live the mission of SND USA and maintain and build a positive work environment.

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